Baby Head Protection Pillow

Order Processing Time

• We need 2-4 working days to prepare your order.
• A tracking number will be sent to you once your order has been shipped.

Shipping Time Frame

• Air shipping: 7-22 days to arrive.
• Sea shipping: 25-35 days to arrive.

Note: This is the reference time, the product is from China, the shipping time to each country is different.

We are here for your feedback.
For any questions, please contact us at: info@babyvk.com

We take your satisfaction very seriously and want you to buy with confidence. For this reason, we offer a 100% money back guarantee on all our products. If you order a product that is not as described, or arrives damaged or broken, we will be happy to refund the full purchase price.

Can I cancel my order?

You can cancel your order up to 12 hours from the time of purchase. We will fully refund your order to the initial payment method. Please note we cannot cancel orders after this 12-hour window.

How long do I have to return an order?

You have 30 days from the date of delivery to request a refund on your purchase.

How do I make a return?

Please get in touch with our customer service at info@babyvk.com. Provide your order number and the reason for the return (change of mind, size exchange, a faulty item, etc). Our customer service will get back to you within 24 hours.

What items are returnable?

Items delivered within the last 30 days may be returned. Products must be unused and in re-sellable condition with all tags intact.

The item I received is damaged

If the product is defective, reach out to us within 30 days of the delivered date for. You can get a free replacement or a full refund. If you choose to receive a free replacement, send us a picture showing the issue, and we will send you a replacement within 24 hours. If you choose to get receive a full refund instead of a free replacement, you will have to return the product. We will send you a shipping label by email, so you don’t have to pay for shipping.

Can items be exchanged?

We offer free exchange if an item is faulty or if you have changed your mind about the color or size. Once the exchange request is approved, we will ship the replacement item straight away and email you a shipping label for the return of your originally received item (for the first return or exchange only)..

What are the refund options?

The following refund options are supported:

Refund to the original payment method

Refund to store credit (if applicable)

How do I ship back the items?

For instructions on shipping the returned products, refer to the email received after placing the return request.

Do you offer free returns?

Your first return is FREE. If you need to exchange multiple times, you will have to pay for the postage. We absorb the shipping cost to provide our customers the ease and satisfaction of free shipping with no minimum spend.

How soon will I get my refund?

Once your returned item is received and inspected, we will notify you via email. We will also inform you about the approval or rejection of your refund request. We will process the refund request within 5 – 7 working days.

Missing item or order never arrived

If your item does not arrive for whatever reason, we will happily issue a refund and open an internal investigation on our logistics supplier. Items must be outstanding for 30 days before we can give a refund; tracking must not show the order as delivered.

Order tracking saying “delivered” but not received

Due to the nature of fraudulent claims, we are unable to refund an order with a confirmed delivered status in tracking unless you are the victim of parcel theft. We strongly recommend filing a police report for the stolen parcel in cases such as this. Once completed, contact our customer service team with a copy of the report (personal details can be blacked out), and we will issue a full refund or ship a replacement.

My question is not addressed…

If you have queries regarding a return or a refund, reach out to us at info@babyvk.com