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You can cancel your order up to 12 hours from the time of purchase. We will fully refund your order to the initial payment method. Please note we cannot cancel orders after this 12-hour window.

You have 30 days from the date of delivery to request a refund on your purchase.

Please get in touch with our customer service at info@babyvk.com. Provide your order number and the reason for the return (change of mind, size exchange, a faulty item, etc). Our customer service will get back to you within 24 hours.

Items delivered within the last 30 days may be returned. Products must be unused and in re-sellable condition with all tags intact.

If the product is defective, reach out to us within 30 days of the delivered date for. You can get a free replacement or a full refund. If you choose to receive a free replacement, send us a picture showing the issue, and we will send you a replacement within 24 hours. If you choose to get receive a full refund instead of a free replacement, you will have to return the product. We will send you a shipping label by email, so you don’t have to pay for shipping.

We offer free exchange if an item is faulty or if you have changed your mind about the color or size. Once the exchange request is approved, we will ship the replacement item straight away and email you a shipping label for the return of your originally received item (for the first return or exchange only)..

The following refund options are supported:

Refund to the original payment method

Refund to store credit (if applicable)

For instructions on shipping the returned products, refer to the email received after placing the return request.

Your first return is FREE. If you need to exchange multiple times, you will have to pay for the postage. We absorb the shipping cost to provide our customers the ease and satisfaction of free shipping with no minimum spend.

Once your returned item is received and inspected, we will notify you via email. We will also inform you about the approval or rejection of your refund request. We will process the refund request within 5 – 7 working days.

If your item does not arrive for whatever reason, we will happily issue a refund and open an internal investigation on our logistics supplier. Items must be outstanding for 30 days before we can give a refund; tracking must not show the order as delivered.

Due to the nature of fraudulent claims, we are unable to refund an order with a confirmed delivered status in tracking unless you are the victim of parcel theft. We strongly recommend filing a police report for the stolen parcel in cases such as this. Once completed, contact our customer service team with a copy of the report (personal details can be blacked out), and we will issue a full refund or ship a replacement.

If you have queries regarding a return or a refund, reach out to us at info@babyvk.com